Appointments
Our phones are attended from 8:30am–5:30pm Monday–Friday.
At Associate Medical Practice, our goal is to ensure our patients receive top-quality care while fostering long-term stability in healthcare for our community.
Book a short telephone consult (5 mins) to have your script issued to your mobile phone or pharmacy safely and promptly.
One appointment per patient
To ensure everyone gets the care they need, please book a separate appointment for each person. Couples and family members must attend individually.
Booking Options
Bulk Billing Available
A discounted concession fee is provided for patients who meet the following criteria:
- Veteran (DVA) Card holders
- Children under 16 years
- Aged and Disability Pension Card holders
- Full-time students with a valid student card
- Holders of a Health Care Card
Medicare rebates are sent instantly to your bank account if you’ve registered your details with them.
Preventing Infection
If you or a family member may have a contagious condition, please inform reception when you call to book your appointment.
Our staff will assist in arranging an alternate entry to ensure everyone's safety.
Cancellations
If you can’t make it to your appointment, please let us know as soon as possible. Late cancellations or no-shows may incur a $50 fee, which Medicare does not cover.
New Patient?
To register as a new patient, we require 3 forms of identification:
- Driver's licence
- Medicare card
- Full name
- Date of birth
- Gender (as identified by the patient)
- Address
- Individual Healthcare Identifier
Medicare number alone is not enough — please bring your Medicare card.
Practice Info
Fees
We are a private billing practice, which means most services will incur an out-of-pocket fee after the Medicare rebate.
Payment Methods
Payment is required on the day.
We accept cash, debit, Visa, and Mastercard payments.
* Personal cheques are not accepted.
Policies
Zero Tolerance Policy
We treat everyone with respect and expect the same in return. Abusive, aggressive, or threatening behaviour — including verbal or written abuse — will not be tolerated. Offenders will be asked to leave, and police may be called if necessary.
Thank you for helping us maintain a safe and respectful environment for everyone.
Electronic Communications
We do not routinely send emails or SMS. Please speak to reception if you need a document sent securely.
Confidentiality
Your consultations and records are strictly confidential. Health information is only shared with your written consent or when legally required. All electronic records are encrypted and stored securely.
Feedback
We welcome your feedback — whether it’s a compliment, concern, or suggestion. Please speak to your doctor or our Practice Manager. You can also write to us or use the suggestion box. Your input helps us improve.
For queries, contact our Practice Manager at practicemanager@associatemedicalpractice.com.au.
If you’re not satisfied or need further help, you can contact the Health Care Complaints Commission on 1800 043 159 or hccc@hccc.nsw.gov.au.
Your Appointment
Medical Certificates
To receive a medical certificate, you must see your GP during your illness. They cannot be backdated.
Referrals
Referrals must be written before your specialist appointment. It is illegal to backdate a referral.
Repeat Scripts
For repeat prescriptions, please book a short consult. A small fee may apply if you're unable to attend in person.
Results
Your doctor will review your results. We recommend booking a follow-up appointment to discuss them.
Patients are only contacted if results require urgent action; otherwise, they will be discussed at your next appointment.
New results are only provided during a consultation.